At MarmorKrafts, we believe in 100% Customer Satisfaction. We aim to deliver the highest quality products to our esteemed customers; however, we also understand that certain factors require you to exchange or return your product(s), and we’re here to help you in doing that.
Conditions for Return:
Please note that the color and texture of the actual product may differ slightly from the pictures due to differences in screen resolution and the natural veining patterns of the marble product. Moreover, sometimes the lighting of the photograph slightly brightens or alters the shade of the marble.
To request a refund for your purchase, we offer a dedicated Refund Request Form that makes the process quick and easy. You can access this form directly from your order details page in your account.
Before submitting your refund request, please ensure:
When we receive your refund request and items at our Fulfillment Center, we will inspect everything and initiate the refund process within 48 hours of receipt.
Processing Time: The actual refund process could take an additional 3 – 6 business days depending on your bank or payment processor.
Need Help? If you have any questions or need assistance submitting your refund request, please contact us at info@marmorkrafts.com.
MarmorKrafts does not provide pre-paid return labels to customers who want to return the products. If the customer had asked for a pre-paid return label, then the charges of the label will be deducted from the refund amount.
